Our aim is to increase our customers’ satisfaction – we strive to meet the customers’ expectations, continuously providing products which meet their requirements as well as being within the provisions of pertinent regulations.
Our company introduced the quality management system according to the ISO 9001 standard in January 2005; the subsequent re-certification and extension of the quality management system in February 2006. Gradually, we successfully passed further certifications which proved the conformity of the quality management system with the provisions of the standards:
These certificates have been centralized in IMS (integrated management system). All of these quality management systems are regularly verified and streamlined.
Within the modern ELFE production management, we also regard quality as elimination of faults ascertained, improvement of products as well as the workers’ motivation so that they attend to quality.
The company aims to create the IMS which enables continuous improvement, whereas we lay stress on the prevention of defects and reduction of variability and losses in the supply chain. We place emphasis on flexibility, speed of delivery and product quality. Among other things, we want to achieve that by project management, in relation to both the customer and the actual internal processes. Within the entire project execution time, maximum communication is maintained with the customer.